McAfee Total Protection includes a Virus Removal Guarantee: if McAfee experts cannot remove a virus from your device, McAfee will refund your subscription. This guarantee applies to active McAfee Total Protection subscribers with an up-to-date subscription.
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Key Points
- Virus Removal Guarantee: McAfee experts will attempt to remove any virus from your protected device
- If experts cannot remove it: McAfee refunds your subscription (100% money back)
- How to claim: contact McAfee support and request virus removal assistance
- Guarantee applies to: PCs, Macs, Android and iOS devices covered by Total Protection
- Requirements: subscription must be active and up to date at time of infection
- Your McAfee must have been active when infection occurred — not after the fact
- Remote session: McAfee’s team accesses your device remotely to attempt virus removal
- This guarantee distinguishes McAfee Total Protection from cheaper, less comprehensive solutions
