McAfee’s UK refund policy gives you a 30-day money-back guarantee on annual subscriptions. If your subscription auto-renewed and you did not want it to, you can request a full refund within 30 days of the charge date. Refunds are processed within 5–10 business days to your original payment method.
📞 Need help right now? Call our free UK helpline: +44-800-066-8910 — 24/7, no hold times.
McAfee’s Official Refund Policy
McAfee offers a 30-day refund guarantee for UK customers on annual subscriptions. This applies to:
- Auto-renewed subscriptions you did not intend to renew
- New purchases you want to cancel within 30 days
- Subscriptions that were not used or activated
Monthly subscriptions and subscriptions purchased through third parties (such as Amazon, Currys, or Argos) are subject to those retailers’ own refund policies, not McAfee’s.
How to Request a McAfee Refund in the UK
Option 1: Phone Refund Request (Fastest)
Call our UK support team at +44-800-066-8910 (free, 24/7). Have your McAfee account email address and order reference number ready. We can cancel your subscription and initiate the refund in one call.
Option 2: Online Through Your McAfee Account
- Go to mcafee.com and sign in
- Navigate to My Account > Subscriptions
- Click on the subscription you want a refund for
- Select Cancel Subscription
- Follow the prompts and request a refund at the confirmation screen
Option 3: Contact McAfee Support Online
Visit mcafee.com/support and use the live chat option to request a refund. Provide your account email, order number, and reason for the refund request.
How Long Does a McAfee Refund Take?
McAfee refunds typically appear back on your credit or debit card within 5–10 business days of the refund being approved. If you have not received your refund after 10 business days, contact your bank or call our team at +44-800-066-8910.
McAfee Auto-Renewal Refund
The most common refund request is for an unexpected auto-renewal charge. McAfee enables auto-renewal by default on all UK subscriptions. If you were charged for a renewal you did not want, you are entitled to a full refund if you contact McAfee within 30 days.
Important: To avoid being charged again next year, make sure to turn off auto-renewal after receiving your refund. Go to mcafee.com > My Account > Auto-Renewal Settings and turn it off. Or call +44-800-066-8910 and we will do it for you.
Reasons McAfee May Decline a Refund
- The 30-day refund window has passed
- The subscription was purchased through a third-party retailer
- The refund is requested for a monthly subscription (not annual)
- You have already received a refund for the same subscription previously
